We are an accredited Family Medical Practice located in Wallan Victoria. Our clinic was established in 2003 as the first bulk-billing Medical practice in Wallan with only a small team of staff.
Since then we have relocated to a new premises, expanded our team of Doctors and allied health staff, extended our operating hours and broadened our service to meet the growing needs of our community.
Our experienced doctors enjoy the full scope of General Practice and are committed to providing quality care for the whole family.
We also have a friendly and experienced Practice Nurse that that assists the doctors in promoting patient wellbeing through patient education, preventative health measures and proactive management of chronic diseases.
We also have a team of allied health professionals to help meet the varied health care needs of our patients. Services include: Pathology collection, Dentist, Mental health/counselling service, Podiatrist, Dietician, Diabetic Educator.
The doctors and staff at Mediq Wallan are committed to providing the highest standard of medical care in a courteous and friendly setting.
To book an appointment or for any enquiries, please call us on 5783 3433
Dr Selim Shubbar is our Practice Principle and has been working at our clinic for over 12 years.
His Medical career dates back to 1986 when he obtained his Medical degree. Following that, he worked for many years in the hospital setting until he chose General Practice as his specialty.
Dr Shubbar has been a Fellow of the Royal Australian College of General Practitioners since 2004. He also holds a Certificate in Skin Cancer Management and a Diploma in Dermoscopy.
His interests in the field of General Practice include pediatrics, men's health, chronic disease management, dermatology and mental health.
Outside of his medical practice he has a special interest in gardening and enjoys walking and keeping fit.
Dr AlMarashi joined us in 2015, initially on a part-time basis. He is now with us full time and is currently training to obtain his Fellowship in General Practice. Prior to this, Dr AlMarashi worked for several years in adult medicine in tertiary hospitals.
Dr AlMarashi is thoroughly enjoying working in family medicine and he enjoys caring for his patients in all aspects of their healthcare needs. He has a special interest in chronic diseases, especially liver disease.
In his spare time, he enjoys reading, squash and nature drives.
Dr Penny joined us in May 2021. She is an experienced GP who holds Fellowship with the Royal Australian College of General Practitioners, and enjoys helping patients from all backgrounds and health conditions.
OUR LOCATION:
92 Queen Street,
Wallan, VIC, 3756
CONTACT INFORMATION:
Ph: (03) 5783 3433
Fax: (03) 5783 3466
Email: reception@mediqwallan.com.au
Website: www.mediqwallan.com.au
OUR DOCTORS:
Dr Selim Ali Shubbar, Dr Mohammad AlMarashi, Dr Pragya Budhaulia "Penny"
CLINIC OPENING HOURS:
| Monday: | 9am - 5pm |
|---|---|
| Tuesday: | 9am - 5pm |
| Wednesday: | 9am - 5pm |
| Thursday: | 9am - 4.30pm |
| Friday: | 9am - 5pm |
| Saturday: | 9am to 12pm |
| Sunday: | Closed |
| Public holidays: | Closed |
*Please note, these hours may vary from time to time. Any changes will be posted to our facebook page @mediqwallanmedical.
CLINIC SERVICES:
Check-ups, Children's "National Immunization" Schedule Vaccinations, family planning, pap smears, pregnancy tests, counseling, vaccinations, minor surgery: stitching cuts, removal of moles and sunspots, liquid nitrogen freezing therapy for sunspots and warts, nutritional advice, industrial medicine advice and consultation, skin checks and health assessments, chronic disease management and care plans, Home visits.
Skin cancer: We can perform specific mole checks and removals.
*Please note, we do not do a full body skin check or mole mapping.
Allied Health services: We have on-site: Dentist, visiting Cardiologist, Surgeon, Podiatrist & Dietitian.
Melbourne Pathology: We have on-site pathology collection available during our opening hours.
APPOINTMENTS:
Please ring (03) 5783 3433 to book an appointment.
Every effort will be made to accommodate your preferred time. Emergencies will always be given priority and our reception staff will attempt to contact you if there is an unforeseen delay or our GP has been called away. Longer consultation times are available, you will need to discuss with your GP at your next consultation if you require a longer appointment so your doctor can organize their schedule to accommodate this requirement.
If you or a family member requires an interpreter service, we can organize this for you. Please let us know this need when you make your appointment.
CANCELLATION POLICY
We ask that you provide us with 24 hours’ notice if an appointment is no longer needed. Your appointment can then be given to someone else and a new one can be offered to you if needed.
NO-SHOWS
If you fail to attend a booked appointment without providing us with the appropriate notice, then you may be charged a Non-attendance fee of $35.
AFTER HOURS CARE ARRANGEMENTS:
We have a designated After-Hours care Provider:
The Kilmore Hospital, Rutledge Street, Kilmore on 03 5734 2000
Alternatively you can attend the Emergency Department at the Northern Hospital, 185 Cooper Street, Epping
Ph: 8405 8000
For Advice you can ring the NURSE ON CALL - HOTLINE 1300 60 60 24
Or in case of Emergency ring 000
HOME VISITS:
Home visits can be arranged for our regular patients whose condition prevents them from attending the surgery. A suitable time can be arranged and will confirmed with you by the receptionist.
TELEPHONE ACCESS:
Please use the telephone number for all appointment related enquiries or bookings. GPs in the practice may also be contacted during normal surgery hours. If the GP is with a patient, a message will be taken and you will be advised by the reception staff when it is likely that the GP will return your call. Your call will always be put through to a GP in an emergency.
ELECTRONIC COMMUNICATION:
You may also contact us using the email address provided. However we ask that you only use the email for non- urgent matters as the email may not be checked on a daily basis.
We may send you appointment reminders or recalls using sms. We do not send out private or confidential information to patients via sms, email or fax as the security of your personal information cannot be guaranteed. You can request a copy of our electronic communication policy if you require further information.
FOLLOW UP OF RESULTS:
Please follow up on any tests you had done by booking an appointment with your doctor. We may phone you or send you a recall letter or sms if the doctor needs to discuss some results with you. However results will not be given over the phone due to confidentiality issues and risk of error.
FEES AND BILLINGS:
As of the 5th of September 2022, some patients and services will incur an out-of-pocket fee.
BULKBILLING WILL APPLY FOR:
In addition to the above, the following appointment types will be bulkbilled for ALL patients:
PRIVATE FEES – GP CONSULTATIONS
|
Fee payable on the day |
Medicare rebate |
Out-of-pocket cost |
|
|
Monday to Friday |
|
|
|
|
Standard |
$66.20 |
$41.20 |
$25 |
|
Long |
$104.70 |
$79.70 |
$25 |
|
|
|
|
|
|
Saturday |
|
|
|
|
Standard |
$76.20 |
$41.20 |
$35 |
|
Long |
$114.70 |
$79.70 |
$35 |
*Patients will need to pay the full fee and will receive the Medicare rebate back on the debit card.
**There may be higher fees for longer and more complex consultations.
PRIVATE FEES – OTHER
NO TOLERANCE POLICY
Our practice strives to provide a safe environment for all. Threatening, aggressive, or violent language and behaviour towards our staff will not be tolerated. If a patient or anyone a patient brings with them to the Practice, is abusive, aggressive or violent towards our staff and/or other patients they will be required to leave the clinic and transfer their care to another practice. Refusal to leave will result in the police being called.
MANAGEMENT OF YOUR PERSONAL HEALTH INFORMATION:
Your Medical record is a confidential document. It is the policy of this practice to maintain security of personal health information at all times and to ensure that is information is only available to authorized members of staff. You can request a copy of our Privacy Policy from reception.
YOUR RIGHTS:
If you have a problem or feel unhappy with any aspect of our service we would like to hear about it. We believe that it is best for the practice to deal with any complaints so please feel free to talk to your doctor or receptionist, or you may prefer to inform us of your complaint in writing. We take your concerns, suggestions and complaints seriously. However, if you wish to discuss the matter outside the practice you can contact the Health Services Commissioner, 30th Floor, 570 Bourke Street, Melbourne VIC 3000. Tel: 1800 136 066, Email: hsc@dhs.vic.gov.au
Introduction
We are committed to protecting the privacy of patient information and to handling your personal information in a responsible manner in accordance with the Privacy Act 1988 (Cth), the Privacy Amendment (Enhancing Privacy Protection) Act 2012, the Australian Privacy Principles and relevant State and Territory privacy legislation (referred to as privacy legislation).
This Privacy Policy explains how we collect, use and disclose your personal information, how you may access that information and how you may seek the correction of any information. It also explains how you may make a complaint about a breach of privacy legislation.
This Privacy Policy is current from March 2021. From time to time we may make changes to our policy, processes and systems in relation to how we handle your personal information. We will update this Privacy Policy to reflect any changes. Those changes will be available on our website and in the practice.
Collection
We collect information that is necessary and relevant to provide you with medical care and
treatment, and manage our medical practice. This information may include your name, address, date of birth, gender, health information, family history, Medicare card and contact details. This information may be stored on our computer medical records system.
Wherever practicable we will only collect information from you personally. However, we may also need to collect information from other sources such as treating specialists, radiologists, pathologists, hospitals and other health care providers.
We collect information in various ways, such as over the phone or in writing, in person in our clinic or over the internet if you transact with us online. This information may be collected by medical and non-medical staff.
In emergency situations we may also need to collect information from your relatives or friends. We may be required by law to retain medical records for certain periods of time depending on your age at the time we provide services.
Use and Disclosure
We will treat your personal information as strictly private and confidential. We will only use or disclose it for purposes directly related to your care and treatment, or in ways that you would reasonably expect that we may use it for your ongoing care and treatment. For example, the disclosure of blood test results to your specialist or requests for x-rays.
There are circumstances where we may be permitted or required by law to disclose your personal information to third parties. For example, to Medicare, insurers, solicitors, government regulatory bodies, tribunals, courts of law or hospitals.
We may also from time to time provide statistical data to third parties for research purposes and this will be de-identified.
We may disclose information about you to outside contractors to carry out activities on our behalf, such as an IT service provider or solicitor. We impose security and confidentiality requirements on how they handle your personal information. Outside contractors are required not to use information about you for any purpose except for those activities we have asked them to perform.
Our clinic uses POLAR GP software to help us provide you with the best medical care. The information collected in POLAR is secure, cannot identify patients and is shared with your local Primary Health Network to improve health services in the area. Your local Primary Health Network uses this information for planning health services across your community and research projects with ethics approval. Please let our reception staff know if you do not want your information to be included.
Data Quality and Security
We will take reasonable steps to ensure that your personal information is accurate, compete, up to date and relevant. For this purpose, our staff may ask you to confirm that your contact details are correct when you attend a consultation. We request that you let us know if any of the information we hold about you is incorrect or out of date.
Personal information that we hold is protected by:
▶▶ securing our premises;
▶▶ placing passwords and varying access levels on databases to limit access and protect electronic information from unauthorised interference, access, modification and disclosure
Corrections
If you believe that the information we have about you is not accurate, complete or up-to-date, we ask that you contact us in writing (see details below).
Access
You are entitled to request access to your medical records. We request that you put your request in writing and we will respond to it within a reasonable time. There may be a fee for the administrative costs of retrieving and providing you with copies of your medical records.
We may deny access to your medical records in certain circumstances permitted by law, for example, if disclosure may cause a serious threat to your health or safety. We will always tell you why access is denied and the options you have to respond to our decision.
Complaints
If you have a complaint about the privacy of your personal information, we request that you contact us in writing. Upon receipt of a complaint we will consider the details and attempt to resolve it in accordance with our complaints handling procedures.
If you are dissatisfied with our handling of a complaint or the outcome you may contact the to the Australian Information Commissioner https://www.oaic.gov.au/ or the Privacy Commissioner in your State or Territory.
Overseas Transfer of Data
We will not transfer your personal information to an overseas recipient unless we have your consent or we are required to do so by law.
Contact
Please direct any queries, complaints, requests for access to medical records to:
The Practice Manager: 92 Queen Street, Wallan 3756.
Ph: 5783 3433, Email: manager@mediqwallan.com.au
